Intershop Documentation Center

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Getting Started
This section describes tasks that can be performed with Intershop Order Management. Furthermore, information about access and navigation is provided.
Platform Administration
This section describes administration tasks including managing users, roles and permissions.
Managing Customers
This section describes tasks related to customers. This includes for example searching customers, managing customer details and invoices.
Managing Orders
This section describes tasks related to orders. This includes for example searching orders, managing order information and return labels as well as downloading order documents.
- Searching Orders
- Order Detail Page Overview
- Exporting Orders
- Adding Order Notes
- Managing Addresses
- Managing Invoices
  An invoice is created for an order and sent to the consumer together with the parcel or separately. Intershop Order Management allows you to view and download invoices and mark them as paid.
- Managing Returns (RMA)
  Intershop Order Management supports different types and reasons for returns which are configured in the supplier setup.
- Accessing Receipts
- Adding Delivery Confirmation
- Adding Refund Information
- Adding Cancellation Confirmation
- Downloading Order Documents
- Approving or Rejecting Orders
- Handling Failed Payments
Managing Products
This section describes tasks related to products. This includes for example searching, exporting and editing products.
Managing Transmissions
This section describes how to search for transmissions and perform bulk operations.
References
This section describes important concepts as well as symbols and icons that are relevant for understanding how Intershop Order Management works.

Home
Managing Orders
This section describes tasks related to orders. This includes for example searching orders, managing order information and return labels as well as downloading order documents.

Getting Started
This section describes tasks that can be performed with Intershop Order Management. Furthermore, information about access and navigation is provided.
Platform Administration
This section describes administration tasks including managing users, roles and permissions.
Managing Customers
This section describes tasks related to customers. This includes for example searching customers, managing customer details and invoices.
Managing Orders
This section describes tasks related to orders. This includes for example searching orders, managing order information and return labels as well as downloading order documents.
- Searching Orders
- Order Detail Page Overview
- Exporting Orders
- Adding Order Notes
- Managing Addresses
- Managing Invoices
  An invoice is created for an order and sent to the consumer together with the parcel or separately. Intershop Order Management allows you to view and download invoices and mark them as paid.
- Managing Returns (RMA)
  Intershop Order Management supports different types and reasons for returns which are configured in the supplier setup.
- Accessing Receipts
- Adding Delivery Confirmation
- Adding Refund Information
- Adding Cancellation Confirmation
- Downloading Order Documents
- Approving or Rejecting Orders
- Handling Failed Payments
Managing Products
This section describes tasks related to products. This includes for example searching, exporting and editing products.
Managing Transmissions
This section describes how to search for transmissions and perform bulk operations.
References
This section describes important concepts as well as symbols and icons that are relevant for understanding how Intershop Order Management works.

Managing Orders

This section describes tasks related to orders. This includes: