Intershop Documentation Center

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Getting Started
This section describes tasks that can be performed with Intershop Order Management. Furthermore, information about access and navigation is provided.
Platform Administration
This section describes administration tasks including managing users, roles and permissions.
Managing Customers
This section describes tasks related to customers. This includes for example searching customers, managing customer details and invoices.
Managing Orders
This section describes tasks related to orders. This includes for example searching orders, managing order information and return labels as well as downloading order documents.
- Searching Orders
- Order Detail Page Overview
- Exporting Orders
- Adding Order Notes
- Managing Addresses
- Managing Invoices
  An invoice is created for an order and sent to the consumer together with the parcel or separately. Intershop Order Management allows you to view and download invoices and mark them as paid.
- Managing Returns (RMA)
  Intershop Order Management supports different types and reasons for returns which are configured in the supplier setup.
- Accessing Receipts
- Adding Delivery Confirmation
- Adding Refund Information
- Adding Cancellation Confirmation
- Downloading Order Documents
- Approving or Rejecting Orders
- Handling Failed Payments
Managing Products
This section describes tasks related to products. This includes for example searching, exporting and editing products.
Managing Transmissions
This section describes how to search for transmissions and perform bulk operations.
References
This section describes important concepts as well as symbols and icons that are relevant for understanding how Intershop Order Management works.

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Managing Orders
This section describes tasks related to orders. This includes for example searching orders, managing order information and return labels as well as downloading order documents.
Adding Delivery Confirmation

Getting Started
This section describes tasks that can be performed with Intershop Order Management. Furthermore, information about access and navigation is provided.
Platform Administration
This section describes administration tasks including managing users, roles and permissions.
Managing Customers
This section describes tasks related to customers. This includes for example searching customers, managing customer details and invoices.
Managing Orders
This section describes tasks related to orders. This includes for example searching orders, managing order information and return labels as well as downloading order documents.
- Searching Orders
- Order Detail Page Overview
- Exporting Orders
- Adding Order Notes
- Managing Addresses
- Managing Invoices
  An invoice is created for an order and sent to the consumer together with the parcel or separately. Intershop Order Management allows you to view and download invoices and mark them as paid.
- Managing Returns (RMA)
  Intershop Order Management supports different types and reasons for returns which are configured in the supplier setup.
- Accessing Receipts
- Adding Delivery Confirmation
- Adding Refund Information
- Adding Cancellation Confirmation
- Downloading Order Documents
- Approving or Rejecting Orders
- Handling Failed Payments
Managing Products
This section describes tasks related to products. This includes for example searching, exporting and editing products.
Managing Transmissions
This section describes how to search for transmissions and perform bulk operations.
References
This section describes important concepts as well as symbols and icons that are relevant for understanding how Intershop Order Management works.

Adding Delivery Confirmation

To mark an order as delivered:

Search for the order.
For details, see Searching Orders.
In the result list, click on the order number you want to edit.
This opens the order detail page.
In the Deliveries tab header, click the symbol.
Otherwise, open the Deliveries tab and click the icon. This opens the Confirm delivery dialog.
Figure 1. Confirming order delivery
Specify the delivery details as necessary, then click Save.
Otherwise, click Cancel to discard your settings.