Getting Started

Welcome to the online help for the Intershop Order Management.

The user guide is divided into the following chapters:

• Getting Started

  This section describes tasks that can be performed with Intershop Order Management. Furthermore, information about access and navigation is provided.

• Platform Administration

  This section describes administration tasks including managing users, roles and permissions.

• Managing Customers

  This section describes tasks related to customers. This includes for example searching customers, managing customer details and invoices.

• Managing Orders

  This section describes tasks related to orders. This includes for example searching orders, managing order information and return labels and downloading order documents.

• Managing Products

  This section describes tasks related to products. This includes for example searching, exporting and editing products.

• Managing Transmissions

  This section describes how to search for transmissions and perform bulk operations.

• References

  This section describes important concepts as well as symbols and icons that are relevant for understanding how Intershop Order Management works.

Related information:

• About Intershop Order Management
• Accessing the Order Management Tool
• User Interface Overview
• General Search Options
• Managing User Profile Settings