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  • Getting Started

    This section describes tasks that can be performed with Intershop Order Management. Furthermore, information about access and navigation is provided.

    • About Intershop Order Management
    • Accessing the Order Management Tool
    • User Interface Overview
    • General Search Options
      • Search Results Overview
    • Managing User Profile Settings
  • Platform Administration

    This section describes administration tasks including managing users, roles and permissions.

  • Managing Customers

    This section describes tasks related to customers. This includes for example searching customers, managing customer details and invoices.

  • Managing Orders

    This section describes tasks related to orders. This includes for example searching orders, managing order information and return labels as well as downloading order documents.

  • Managing Products

    This section describes tasks related to products. This includes for example searching, exporting and editing products.

  • Managing Transmissions

    This section describes how to search for transmissions and perform bulk operations.

  • References

    This section describes important concepts as well as symbols and icons that are relevant for understanding how Intershop Order Management works.

  1. Home
  2. Getting Started

    This section describes tasks that can be performed with Intershop Order Management. Furthermore, information about access and navigation is provided.

  3. General Search Options
  • Getting Started

    This section describes tasks that can be performed with Intershop Order Management. Furthermore, information about access and navigation is provided.

    • About Intershop Order Management
    • Accessing the Order Management Tool
    • User Interface Overview
    • General Search Options
      • Search Results Overview
    • Managing User Profile Settings
  • Platform Administration

    This section describes administration tasks including managing users, roles and permissions.

  • Managing Customers

    This section describes tasks related to customers. This includes for example searching customers, managing customer details and invoices.

  • Managing Orders

    This section describes tasks related to orders. This includes for example searching orders, managing order information and return labels as well as downloading order documents.

  • Managing Products

    This section describes tasks related to products. This includes for example searching, exporting and editing products.

  • Managing Transmissions

    This section describes how to search for transmissions and perform bulk operations.

  • References

    This section describes important concepts as well as symbols and icons that are relevant for understanding how Intershop Order Management works.

General Search Options

By default, the Order Management Tool executes an exact search for the given text. You can use the wildcard characters * and ? to extend the search results, where * replaces any zero or more characters, and ? replaces exactly one character. The wildcard search works for the most free-text fields, for details see Advanced Order Search, Advanced Product Search or Advanced Customer Search.

Table 1. Search syntax options
Search Expression Description
word Executes an exact search for the given text.
wo?d Executes a wildcard search where the question mark substitutes a single character. For example, searching for wo?d would produce word.
wo*d Executes a wildcard search where the asterisk substitutes zero or more characters. For example, searching for wo*d would produce word and world.

Search Results Overview

The Order Management Tool offers several ways to make working with search results easier. This includes:

Figure 1. Search result settings
Search result settings
  1. Bulk operations for selected search results (order search only),
  2. Setting the number of results per page,
  3. Scrolling through the search results,
  4. Hiding or displaying additional columns for further information,
  5. Downloading the search results list as CSV file (only for order and customer search).

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Phone: +49 3641 50-0
E-mail: info@intershop.com
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E-mail: support@intershop.com
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