About Intershop Order Management

The Intershop Order Management is an Intershop application designed to act as a middleware between all systems that make up your e-commerce environment - one or multiple online shops, one or multiple suppliers, and service providers.

In broad strokes, the Intershop Order Management System:

• Receives orders from online shops,

• Checks which supplier can fulfill the orders or parts of them,

• Splits and combines orders as necessary,

• Handles stock availability, payment, shipment etc. with the corresponding service providers.

The Intershop Order Management handles and processes most of the information automatically. In addition, it is designed to allow merchants to track and manage the order and its different statuses (for instance, payment statuses), and to provide customers all order-related information upon their request. To this end, the IOM features the Order Management Tool as a frontend.

Related information:

• Accessing the Order Management Tool
• User Interface Overview
• General Search Options
• Managing User Profile Settings