Intershop Documentation Center

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Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. The chapter also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.
- Organization Management: Concepts
- Channel Management: Concepts
- Application Management: Concepts
- Partner Management: Concepts
- Services: Concepts
- Mass Data Management: Concepts
- Organization Profile Management
- Department Management
- Commerce Management User Management
- Commerce Management User Import and Export
- Master Role Management
- Store Management
- Store Import
- Viewing Organizational Structure
- Channel Management
- Application Management
- Application Branding Management
- Partner Management
- Partner Branding Management
- Sharing Content With Partners
- Services Management
- Using Google Tag Manager Service
- Managing Tax Calculation Services
- Managing Search Index Services
- Managing Search Indexes
- General Preferences
  - Managing Gift Certificate Preferences
  - Managing Registration and Reminder Preferences
  - Managing Contract Settings
  - Managing Product Notification Preferences
  - Managing Order Notification Preferences
  - Managing Regional Settings at Channel Level
  - Managing Shipping Settings
  - Defining Content Lock Period
  - Managing Design View Settings
  - Managing SEO Settings
  - Configuring E-Mail Marketing
  - Managing Product Recommendation Events
  - Managing Promotion Preferences at Channel Level
  - Managing Pricing Settings
  - Managing Profanity Check Settings
  - Managing Page Cache
  - Managing Warranty Handling
  - Managing CAPTCHA Usage
  - Specifying the Image Upload Location for Channels
  - Managing Contact Us Preferences
    Intershop Commerce Management allows to manage preferences for e-mails sent via the contact us form in the storefront for a channel. To do so:
  - Managing Personal Data Request Preferences
    Intershop Commerce Management allows to manage preferences for personal data requests for a channel. To do so:
- Editing Objects in Batch Mode
- Data Replication Task Management
- Label Management
- Product Syndication and Synchronization
- Audit Report Management
- Process Chains
- Localization Management

Home
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.
General Preferences
Managing Shipping Settings

Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. The chapter also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.
- Organization Management: Concepts
- Channel Management: Concepts
- Application Management: Concepts
- Partner Management: Concepts
- Services: Concepts
- Mass Data Management: Concepts
- Organization Profile Management
- Department Management
- Commerce Management User Management
- Commerce Management User Import and Export
- Master Role Management
- Store Management
- Store Import
- Viewing Organizational Structure
- Channel Management
- Application Management
- Application Branding Management
- Partner Management
- Partner Branding Management
- Sharing Content With Partners
- Services Management
- Using Google Tag Manager Service
- Managing Tax Calculation Services
- Managing Search Index Services
- Managing Search Indexes
- General Preferences
  - Managing Gift Certificate Preferences
  - Managing Registration and Reminder Preferences
  - Managing Contract Settings
  - Managing Product Notification Preferences
  - Managing Order Notification Preferences
  - Managing Regional Settings at Channel Level
  - Managing Shipping Settings
  - Defining Content Lock Period
  - Managing Design View Settings
  - Managing SEO Settings
  - Configuring E-Mail Marketing
  - Managing Product Recommendation Events
  - Managing Promotion Preferences at Channel Level
  - Managing Pricing Settings
  - Managing Profanity Check Settings
  - Managing Page Cache
  - Managing Warranty Handling
  - Managing CAPTCHA Usage
  - Specifying the Image Upload Location for Channels
  - Managing Contact Us Preferences
    Intershop Commerce Management allows to manage preferences for e-mails sent via the contact us form in the storefront for a channel. To do so:
  - Managing Personal Data Request Preferences
    Intershop Commerce Management allows to manage preferences for personal data requests for a channel. To do so:
- Editing Objects in Batch Mode
- Data Replication Task Management
- Label Management
- Product Syndication and Synchronization
- Audit Report Management
- Process Chains
- Localization Management

Managing Shipping Settings

Channel administrators can define channel-wide shipping settings, including ship time ranges as well as surcharge and override options.

Defining Ship Time Ranges

These preferences determine the channel-wide, default ship time ranges ("ready for shipment" and "shipping time"). To set the corresponding values:

Select the management context from the context selection box, then select Preferences.
This displays the Preferences overview page.
Select Shipping Settings.
The details page is displayed.

In the Ready for Shipment and Shipping Time section, set the corresponding values.

Table 1. Channel shipping settings
Preference	Description
Ready for Shipment	The time (from-to in days) it takes to have the product ready for shipping after the order has been received. Can be overwritten by a product-specific value (see Standard Product Attributes).
Shipping Time	The time (from-to in days) it takes to have the product actually delivered to the recipient.

Click Apply to save your settings.
Otherwise, click Reset to discard your changes.

Defining Surcharge and Override Combination Options

These preferences determine the channel-wide default combination behavior for each shipping surcharge or override action, which will be applied if not otherwise specified with the individual shipping rule, see Editing Shipping Rule Actions.

To define the standard surcharge or override action behavior:

Select the management context from the context selection box, then select Preferences.
This displays the Preferences overview page.
Select Shipping Settings.
The details page is displayed.
In the Default Behavior section, set the default behavior for each surcharge or override type.
The following combination options are available:
- For surcharge actions:
  
  Add up all surcharges, Apply highest surcharge only, Apply lowest surcharge only
- For override actions:
  
  Apply highest override only, Apply lowest override only
Click Apply to save your settings.
Otherwise, click Reset to discard your changes.

Enabling Pick Up in Store

To enable in-store pick-up:

Select the management context from the context selection box, then select Preferences.
This displays the Preferences overview page.
Select Shipping Settings.
The details page is displayed.
Select the checkbox Pick Up in Store.
To disable Pick Up in Store, deselect the checkbox.
Click Apply to save your settings.
Otherwise, click Reset to discard your changes.