Introduction

Welcome to the Commerce Management online help for sales and partner organizations. The online help is designed to help Commerce Management users of sales and partner organizations accomplish administration tasks as efficiently as possible.

The online help covers tasks that correspond to the three main areas of Commerce Management:

  • Organization Level

    Tasks performed on organization level include, among others, managing master catalogs and products, master content, channels, users, services, etc.

  • Sales Channel

    Tasks performed on sales channel level include, among others, managing applications, customers and customer segments, channel catalogs and products, channel content, orders, services and online marketing activities.

  • Partner Channel

    Tasks performed on partner channel level include, among others, managing partners, channel catalogs and products, channel content, and orders.

The online help is complemented by user guides in PDF file format. The user guides are available for central administrators (Organization Management), and Commerce Management users of the sales organizations and partners. The PDF files are available in the Intershop Knowledge Base.

The user guide is divided into chapters. Use the navigation bar on the left pane to access each chapter.

  • Introduction

    This chapter provides an overview of basic concepts and architectural features, including an overview of the general user interface structure of Commerce Management and an overview of the main administrative tasks.

  • Catalogs and Products

    This chapter introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, import and export. The chapter also covers product syndication and synchronization, product sharing, as well as catalog and product import/export.

  • Content Management

    This chapter covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.

  • Online Marketing

    This chapter introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.

  • Orders and Fulfillment

    This chapter introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.

  • Customer Management

    This chapter outlines concepts and administrative tasks related to managing customer profiles and customer segments. The chapter also covers customer import and export tasks.

  • Operation and Maintenance

    This chapter introduces organization concepts and outlines administrative tasks related to managing the organization structure, channels, applications, partners and stores. The chapter also covers services management and localization tasks. In addition, it describes mass data operations available in Commerce Management, like data replication, labels, data feeds, etc.