Managing Product Ratings and Reviews

Product ratings and reviews submitted by registered customers in the storefront can be evaluated in Intershop Commerce Management. Administrators can delete product reviews, which will also remove the associated ratings. To manage ratings and reviews for a product:

  1. Locate the product for which you want to edit ratings and reviews.
    For details, see Locating Products.
  2. Click the name of the product.
    The General tab of the Standard Product dialog is displayed.
  3. Change to the Ratings tab.
    This displays all ratings and reviews that have been submitted for the product.
  4. Click a review title to view the content.
  5. To delete a review and the associated rating, select the check box for the review and click Delete.
    Confirm the deletion when prompted.