Creating Coupons for Sending to a Customer
This section provides information on creating coupons and sending them via e-mail.
Coupons entitle customers to get the benefit of a specific promotion if all defined conditions are met.
While resolving a customer's request in a contact session (see Starting a Contact Session), you may need to create a new customer-specific coupon for an existing promotion and have it sent to the customer.
For information about creating and managing promotions, refer to the Intershop Commerce Management online help – Promotion Management.
To create a new coupon:
- Start (if not already running) the contact session, see Starting a Contact Session
- Open the Coupons tab.
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Select the promotion for which you want to create a coupon.
Note: The promotion select box displays only promotions set up accordingly in Intershop Commerce Management.
Figure 1. Selecting a coupon-based promotion -
Click Create Coupon.
The according coupon is generated immediately and displayed in the list.
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Click
in the Action column of the coupon section.
This submits the generated coupon to the customer via e-mail.Figure 2. Sending a generated coupon via e-mail Tip: Once a coupon is sent out, you can still re-submit it using.