Creating Coupons for Sending to a Customer

This section provides information on creating coupons and sending them via e-mail.

Note: For information on how to create and apply coupons to orders immediately, see Redeeming Coupons.

Note: Sending coupons via e-mail is only possible if your administrator has defined an e-mail service provider in the configuration.

Coupons entitle customers to get the benefit of a specific promotion if all defined conditions are met.

While resolving a customer's request in a contact session (see Starting a Contact Session), you may need to create a new customer-specific coupon for an existing promotion and have it sent to the customer.

For information about creating and managing promotions, refer to the Intershop Commerce Management online help – Promotion Management.

To create a new coupon:

Start (if not already running) the contact session, see Starting a Contact Session
Open the Coupons tab.
Select the promotion for which you want to create a coupon.

Note: The promotion select box displays only promotions set up accordingly in Intershop Commerce Management.

Figure 1. Selecting a coupon-based promotion
Click Create Coupon.
The according coupon is generated immediately and displayed in the list.
Click in the Action column of the coupon section.
This submits the generated coupon to the customer via e-mail.

Figure 2. Sending a generated coupon via e-mail

Tip: Once a coupon is sent out, you can still re-submit it using .