This section provides general information about the Intershop Customer Engagement Center. Moreover, it covers the topics of access, navigation and interaction with customers.
This section explains how to search for customers, how to start/end a contact session and storefront CoBrowsing.
This section provides instructions for managing orders.
This section provides a glossary explaining Intershop Customer Engagement Center concepts.
This section provides instructions for managing orders.
Within a contact session (see Starting a Contact Session), you can edit carts and order details, apply coupons and place orders on behalf of the customer. To this end, the Quick Order section of the Intershop Customer Engagement Center allows:
