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Getting Started
This section provides general information about the Intershop Customer Engagement Center. Moreover, it covers the topics of access, navigation and interaction with customers.
Contact Sessions
This section explains how to search for customers, how to start/end a contact session and storefront CoBrowsing.
Managing Orders
This section provides instructions for managing orders.
This section provides a glossary explaining Intershop Customer Engagement Center concepts.

These materials are subject to change without notice. These materials are provided by Intershop Communications AG and its affiliated companies ("Intershop Group") for informational purposes only, without representation or warranty of any kind, and Intershop Group shall not be liable for errors or omissions with respect to the materials. The only warranties for Intershop Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

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Contact information: documentation@intershop.com