Customer Overview

This section describes the customer overview page.

After you have started a contact session (see Starting a Contact Session), the Intershop Customer Engagement Center displays the customer overview page.

Figure 1. Customer overview page
Customer overview page

The customer overview page is your one-stop location to:

  • View the customer's recent orders,
  • Check customer data,
  • Access the functionality for handling the customer's request, like CoBrowsing, processing carts and orders or generating and applying coupons.
Note: Clicking on the customer's e-mail address opens a new e-mail in your local e-mail client.