This section provides general information about the Intershop Customer Engagement Center. Moreover, it covers the topics of access, navigation and interaction with customers.
This section explains how to search for customers, how to start/end a contact session and storefront CoBrowsing.
This section provides instructions for managing orders.
This section provides a glossary explaining Intershop Customer Engagement Center concepts.
This section explains how to search for customers, how to start/end a contact session and storefront CoBrowsing.
As outlined in Interacting with a Customer, all Intershop Customer Engagement Center user interaction is centered around customers. When you select a customer, you can start a contact session and process the customer's request.
Further details can be found on the following pages:
