This section provides general information about the Intershop Customer Engagement Center. Moreover, it covers the topics of access, navigation and interaction with customers.
This section explains how to search for customers, how to start/end a contact session and storefront CoBrowsing.
This section provides instructions for managing orders.
This section provides a glossary explaining Intershop Customer Engagement Center concepts.
After you have resolved the customer's requests, you end the contact session.
To do so, click the End Contact button in the top right corner of the contact session page.
Ending a contact session returns you to the simple customer search page.
