Intershop Documentation Center

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Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

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Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Customer Management: Concepts
Personal Data Requests

Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

Personal Data Requests

In compliance with the European Union's General Data Protection Regulation (GDPR), Intershop Commerce Management allows to handle Personal Data Requests. This includes the export as well as the deletion of personal data. There are two scenarios to create such data requests:

Personal Data Request via Contact Form or Phone

An unregistered customer may either want to receive or delete personal data. Therefore the customer makes the respective request, e.g., by phone or via contact form. A customer service representative (CSR) then triggers the process for the respective customer with the status pending in Intershop Commerce Management. The system sends a confirmation e-mail to the customer.

As soon as the e-mail's confirmation link is clicked, the system sets the request's status to open. Once the CSR starts to process the request, the status is set to in progress. The CSR then informs the customer about the progress of the request and sends a link to download the personal data or a notification about the deletion. Successfully processed requests are set to closed (handled), rejected requests to closed (rejected).

Figure 1. Personal Data Request via Contact Form or Phone
Personal Data Request via My Account

A registered customer uses the My Account area to create a request to either receive or delete the personal data. Once the CSR starts to process the request, the request's status is set to in progress. The CSR then informs the customer about the progress of the request and sends e.g., a link to download the personal data or a notification about the deletion. Successfully processed requests are set to closed (handled), rejected requests to closed (rejected).

Figure 2. Personal Data Request via My Account

The following Personal Data Request Statuses are available:

Table 1. Personal Data Request Statuses
Status	Description
pending	Manually triggered but not yet confirmed by the customer
open	Confirmed by the customer but not yet processed
in progress	The CSR has started processing the request
closed (handled)	The request was completed successfully
closed (rejected)	The request was rejected

For details about managing personal data requests, see Managing Personal Data Requests.

For details about managing personal data request preferences, see Managing Personal Data Request Preferences.