Intershop Documentation Center

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Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

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Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Customer Management: Concepts
Customer Approval

Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

Customer Approval

In simple scenarios, a new customer can log in, browse the storefront and place orders immediately after registration. However, particularly in B2B scenarios and depending on the industry, the type of sold products or the shop guidelines, a merchant may want to approve new customers before they can actually use the storefront. To this end, Intershop Commerce Management facilitates an optional customer approval process.

With respect to customer approval, the following details are essential:

The customer approval can be enabled/disabled individually for each available customer type, see Managing Registration and Reminder Preferences.

With the customer approval enabled, a customer can have three approval statuses (pending, approved, rejected). Together with the general activation statuses (active/inactive), the following conditions are possible:

Table 1. Customer statuses
Icon	Status	Description
	pending + active	With the customer approval enabled, the default status for new customers requires manual approval.
	approved + active	Once customers are approved, they can log in and place orders.
	approved + inactive	Irrespective of their approval status, customers can be set inactive to prevent them from using the storefront, see Managing Customer Approval Preferences.
	rejected + active/inactive	If customers are rejected, they cannot log in nor place orders, irrespective of their activation status.

With the customer approval disabled, new customers are approved automatically. In this case, the approval status information and the manual approval functionality are hidden.

With the customer approval enabled, Intershop Commerce Management generates customer approval requests after new customers have registered and are set "pending". A number of Intershop Commerce Management users are entitled to receive these messages by e-mail, and are then supposed to approve or reject the new customers.

For details about customer approval settings, see Managing Customer Approval Preferences.

For details about the customer approval procedure, see Approving/Rejecting New Customers.