Intershop Documentation Center

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Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

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Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Content Management: Concepts
Roles and Tasks

Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

Roles and Tasks

Content management, i.e., managing the content assets listed above, involves the following roles: content manager, content editor, content viewer and content preference manager.

Content managers are responsible for creating and modifying page templates and component templates as well as for actually managing the content, that is they create, edit, combine, etc. the pages, page variants, components, includes and content views.
Content editors create and edit pages, page variants, components, includes and content views. As opposed to content managers, they cannot, however, create, manage or delete page templates and component templates.
Content viewers can just view content assets.
Content preference managers can configure settings that impact the content management area.

CAUTION: Be aware that the content assets, their possible configurations, interactions with the Intershop Commerce Management system, etc. are defined by their corresponding types, which must be created upon system development in Intershop Studio. Once the system is deployed, i.e., on runtime, content managers or content editors make use of the implemented functionality.

The following sections give a rough overview of the main tasks content management users can perform in Intershop Commerce Management: