Intershop Documentation Center

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Getting Started
This section describes tasks that can be performed with Intershop System Management. Furthermore, information about access and navigation is provided.
User Management
This section describes how to create and add users and how to change the password for Intershop System Management.
Schedules
This section describes how to control scheduled jobs in the Intershop Commerce Management system.
Logging
This section describes how to change the logging options of the Intershop Commerce Management application.
File Browser
This section describes Intershop System Management's File Browser tool.
Site Management
This section describes site management features like server group assignments or page cache behavior, for instance.
Monitoring the System State
This section describes the monitoring functionality of Intershop System Management.
Installation Maintenance
This section describes the installation maintenance features of Intershop System Management including the generation of reports and dump files.
- Accessing and Navigating the Installation Maintenance Module
- Generating Cluster Information Reports
  Using the Cluster Information manager, system administrators can compile basic system information reports for selected servers. The report generation can be configured to be executed upon server start, or can be triggered manually at any time when the application is running ('snapshots'). For information on available information types, refer to topics/installation_maintenance/task_generating_cluster_information_reports.html#cluster_information_reports__information_types.
- Generating Java Dumps
  Using the Dump Generation manager, system administrators can create memory dumps for selected servers, namely thread dumps and heap dumps. For information on available information types, refer to topics/installation_maintenance/task_generating_java_dumps.html#generating_java_dumps__information_types.
  - Generating Java Dumps: Information Types
    The following table lists the information that is available for each dump type.
- Managing Information Files

Home
Installation Maintenance
This section describes the installation maintenance features of Intershop System Management including the generation of reports and dump files.
Generating Java Dumps
Using the Dump Generation manager, system administrators can create memory dumps for selected servers, namely thread dumps and heap dumps. For information on available information types, refer to topics/installation_maintenance/task_generating_java_dumps.html#generating_java_dumps__information_types.

Getting Started
This section describes tasks that can be performed with Intershop System Management. Furthermore, information about access and navigation is provided.
User Management
This section describes how to create and add users and how to change the password for Intershop System Management.
Schedules
This section describes how to control scheduled jobs in the Intershop Commerce Management system.
Logging
This section describes how to change the logging options of the Intershop Commerce Management application.
File Browser
This section describes Intershop System Management's File Browser tool.
Site Management
This section describes site management features like server group assignments or page cache behavior, for instance.
Monitoring the System State
This section describes the monitoring functionality of Intershop System Management.
Installation Maintenance
This section describes the installation maintenance features of Intershop System Management including the generation of reports and dump files.
- Accessing and Navigating the Installation Maintenance Module
- Generating Cluster Information Reports
  Using the Cluster Information manager, system administrators can compile basic system information reports for selected servers. The report generation can be configured to be executed upon server start, or can be triggered manually at any time when the application is running ('snapshots'). For information on available information types, refer to topics/installation_maintenance/task_generating_cluster_information_reports.html#cluster_information_reports__information_types.
- Generating Java Dumps
  Using the Dump Generation manager, system administrators can create memory dumps for selected servers, namely thread dumps and heap dumps. For information on available information types, refer to topics/installation_maintenance/task_generating_java_dumps.html#generating_java_dumps__information_types.
  - Generating Java Dumps: Information Types
    The following table lists the information that is available for each dump type.
- Managing Information Files

Generating Java Dumps

Using the Dump Generation manager, system administrators can create memory dumps for selected servers, namely thread dumps and heap dumps. For information on available information types, refer to Generating Java Dumps: Information Types.

Note: Depending on the Java VM size, generating a heap dump will hold the system for some time and requires an according amount of free disc space. Intershop recommends to create heap dumps sequentially if several application servers are involved.

To generate a memory dump:

In the Intershop System Management navigation bar, open Installation Maintenance | Dump Generation.
The Dump Generation detail page is displayed.
Open either the Thread dump tab or the Heap dump tab.
In the Application Server section, select the intended application server(s) and click Apply.
In the Information section, select the required information type(s) and click Apply.
For details about the available information types, see the table Generating Java Dumps: Information Types.
Click Create thread dump or, respectively, Create heap dump.
The corresponding memory dump is generated immediately.

Note: Depending on the Java VM size, generating a heap dump will hold the system for some time and requires an according amount of free disc space. Intershop recommends to create heap dumps sequentially if several application servers are involved.

The dump files are created in a VisualVM-compatible format, which allows for a convenient visual representation of the dump data. The generated files are available in the information files manager. For further details, see Managing Information Files.

Generating Java Dumps: Information Types

The following table lists the information that is available for each dump type.

Table 1. Dump information types
Information Type	Dump Type	Description
Locked Monitors	Thread dump	Information about locked monitors
Locked Synchronizers	Thread dump	Information about locked synchronizers
Live Objects	Heap dump	Information about live objects, i.e., objects that are accessible by other objects