Intershop Documentation Center

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Getting Started
This section describes tasks that can be performed with Intershop System Management. Furthermore, information about access and navigation is provided.
User Management
This section describes how to create and add users and how to change the password for Intershop System Management.
Schedules
This section describes how to control scheduled jobs in the Intershop Commerce Management system.
Logging
This section describes how to change the logging options of the Intershop Commerce Management application.
File Browser
This section describes Intershop System Management's File Browser tool.
Site Management
This section describes site management features like server group assignments or page cache behavior, for instance.
Monitoring the System State
This section describes the monitoring functionality of Intershop System Management.
Installation Maintenance
This section describes the installation maintenance features of Intershop System Management including the generation of reports and dump files.
- Accessing and Navigating the Installation Maintenance Module
- Generating Cluster Information Reports
  Using the Cluster Information manager, system administrators can compile basic system information reports for selected servers. The report generation can be configured to be executed upon server start, or can be triggered manually at any time when the application is running ('snapshots'). For information on available information types, refer to topics/installation_maintenance/task_generating_cluster_information_reports.html#cluster_information_reports__information_types.
- Generating Java Dumps
  Using the Dump Generation manager, system administrators can create memory dumps for selected servers, namely thread dumps and heap dumps. For information on available information types, refer to topics/installation_maintenance/task_generating_java_dumps.html#generating_java_dumps__information_types.
- Managing Information Files

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Installation Maintenance
This section describes the installation maintenance features of Intershop System Management including the generation of reports and dump files.
Accessing and Navigating the Installation Maintenance Module

Getting Started
This section describes tasks that can be performed with Intershop System Management. Furthermore, information about access and navigation is provided.
User Management
This section describes how to create and add users and how to change the password for Intershop System Management.
Schedules
This section describes how to control scheduled jobs in the Intershop Commerce Management system.
Logging
This section describes how to change the logging options of the Intershop Commerce Management application.
File Browser
This section describes Intershop System Management's File Browser tool.
Site Management
This section describes site management features like server group assignments or page cache behavior, for instance.
Monitoring the System State
This section describes the monitoring functionality of Intershop System Management.
Installation Maintenance
This section describes the installation maintenance features of Intershop System Management including the generation of reports and dump files.
- Accessing and Navigating the Installation Maintenance Module
- Generating Cluster Information Reports
  Using the Cluster Information manager, system administrators can compile basic system information reports for selected servers. The report generation can be configured to be executed upon server start, or can be triggered manually at any time when the application is running ('snapshots'). For information on available information types, refer to topics/installation_maintenance/task_generating_cluster_information_reports.html#cluster_information_reports__information_types.
- Generating Java Dumps
  Using the Dump Generation manager, system administrators can create memory dumps for selected servers, namely thread dumps and heap dumps. For information on available information types, refer to topics/installation_maintenance/task_generating_java_dumps.html#generating_java_dumps__information_types.
- Managing Information Files

Accessing and Navigating the Installation Maintenance Module

To enter the Installation Maintenance module:

Select Installation Maintenance from the Intershop System Management navigation bar.

This opens the overview page, which lists the available tasks and allows for accessing the corresponding managers.

Figure 1. Installation Maintenance overview page

The following managers are available:

Cluster Information
Allows for compiling basic system information upon server start or at runtime ("snapshots").
Dump Generation
Allows for creating thread dumps and heap dumps.
Information Files

Allows for managing the generated information files and sending them to Intershop Support.