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  • Introduction

    This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.

  • Catalogs and Products

    This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.

  • Content Management

    This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.

  • Online Marketing

    This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.

  • Orders and Fulfillment

    This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.

    • Order Management: Concepts
    • Payment Methods: Concepts
    • Order Management
      • Order Overview
      • Viewing Orders
      • Searching Orders
        • Simple Search
        • Advanced Search
      • Viewing Order Details and Line Item Details
      • Viewing Order Promotions
      • Viewing Order Payment Details
    • Shipping Configuration Management
    • Payment Method Management
    • Order Import and Export
    • Shipping Data Import and Export
    • Quote Management
  • Customer Management

    This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.

  • Operation and Maintenance

    This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

  1. Home
  2. Orders and Fulfillment

    This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.

  3. Order Management
  4. Searching Orders
  • Introduction

    This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.

  • Catalogs and Products

    This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.

  • Content Management

    This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.

  • Online Marketing

    This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.

  • Orders and Fulfillment

    This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.

    • Order Management: Concepts
    • Payment Methods: Concepts
    • Order Management
      • Order Overview
      • Viewing Orders
      • Searching Orders
        • Simple Search
        • Advanced Search
      • Viewing Order Details and Line Item Details
      • Viewing Order Promotions
      • Viewing Order Payment Details
    • Shipping Configuration Management
    • Payment Method Management
    • Order Import and Export
    • Shipping Data Import and Export
    • Quote Management
  • Customer Management

    This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.

  • Operation and Maintenance

    This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

Searching Orders

Simple Search

The Simple Search mask allows you to search for an order by order number, customer name, customer type and/or order status. Results are displayed in a list view.

Tip:
Search for customer name evaluates the first name and last name provided as part of the invoice address.

The Simple Search mask is displayed by default. If you previously used the Advanced Search mask, click Switch to Simple Search.

Tip:
You can leave the Order Number field blank to search for all open orders from a customer or partner.

Advanced Search

Using the advanced search, you can increase the accuracy of your searches by specifying the exact search criteria. For example, you can search for orders generated in a specific time range, orders with a specified total amount, or orders containing a certain product.

To use the Advanced Search mask:

  1. Open the order list, see Accessing Order List
  2. Click Switch to Advanced Search.
    The Simple Search mask is displayed by default.
  3. Enter your search criteria into the fields.
  4. Click Find.
    The search results are displayed in a list view.
Advanced search options include:
Table 1. Advanced Search Options
Name Description
Order Number The number of the order to be searched.
Customer The name of the customer creating the order provided as part of the invoice address.
Customer Type The type (individual, business) of the customer.
Creation Date A date range to match the date at which the order has been created.
Total Amount A range to match the total amount of the order.
Ordered Product A product contained as order line item. You can provide a product ID or search by product name.
Availability (radio buttons) Can be used to further specify the availability of line item products to search for; either All (both in stock or out of stock), In Stock or Out of Stock.
Order Status (checkboxes) The order status by which the orders should be filtered.
On this page
  • Simple Search
  • Advanced Search

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