Intershop Documentation Center

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Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

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Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Order Management
Viewing Order Details and Line Item Details

Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

Viewing Order Details and Line Item Details

To view order and line item details:

Locate the order you want to view.
For details, see Viewing Orders or Searching Orders.
Click the ID of the intended order.
This opens the Order Detail view.
View the order details on the General tab.
The General tab summarizes the following data:
- Order summary, including the customer data and shipping data
  
  Note: For orders of business customers, the customer data additionally include company name, username, taxation ID and other information if available.
- Fulfillment state
- Payment method and state, allows for opening the payment details
- Order/item total, promotion total, additional surcharges (taxes, duties, etc.)
- Shipping details, grouped by shipping address and shipping bucket, includes the order line items
To view the details of a line item, click Details in the row of the corresponding line item.
This opens the order line item detail view, displaying the following data:
- General product information
- Product attributes
- Packaging and pricing
- Warranties
- Shipping costs
- Item surcharges
- Item promotions
- Gifting
Clicking Back returns you to the Order Detail view.