Intershop Documentation Center

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Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

Home
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Order Management
Order Overview

Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

Order Overview

The Order Overview shows the status of all orders in the channel and statistics about recently placed orders. The displayed information is filtered by currency.

To display the Order Overview:

Select the management context from the context selection box.
This opens the navigation bar of the management context.
In the navigation bar, select Orders | Order Overview.
This displays the overview page.
Click the Update button to refresh the displayed content.
This retrieves the current information.
Note: The Update button is only available on editing systems within data replication environments, see Data Replication.

Tip: The presented information can be compiled automatically by a dedicated scheduled job. Ask your system administrator to configure this job.

The left column of the Order Overview displays channel-specific order revenue statistics, including:

Today's orders
Last weeks orders (past 7 days)
Quarter to Date
Year to Date

The right column of the Order Overview displays order status reports, including:

New Orders
In Progress Orders
Canceled Orders
Canceled and Exported Orders
Not Deliverable Orders
Delivered Orders
Returned Orders
Pending Orders

Clicking an order status entry opens the advanced search, presenting the queried data (i.e., the overview element) in the result list. You can add further search criteria to narrow the result.