Navigation

The Intershop Customer Engagement Center user interface is divided into three major areas: the top bar, the contact session bar and the main content area.

Note: If there is no contact session running, you are presented with the customer search page.
Figure 1. Intershop Customer Engagement Center user interface
Intershop Customer Engagement Center user interface

The three areas correspond to the major contexts in which you are:

  1. Top bar

    The dropdown in the top bar provides immediate access to Help (opens the online help in a new tab) and Log Out (ends the current user's session).

  2. Contact session bar

    The contact session bar provides control of the contact session. It displays general customer information and provides a button to end the contact session, irrespective of the view that is displayed in the main content area.

  3. Main content area

    The main content area corresponds to the context of an individual contact session. In a tabbed dialog, you can edit customer data, edit the customer's carts, place orders, start a storefront CoBrowsing session and generate/apply coupons. If there is no contact session running, you are presented with the customer search page.