Intershop Documentation Center

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Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

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Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Order Management: Concepts
Order Tracking

Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

Order Tracking

Orders can assume various order states which enable order managers to track which stages of the order handling process an order has already passed. Order states are modified upon importing order states, see Order Import and Export: Concept.

Various filters are available to track down orders depending on their state.

Order States

The order state reflects the state of the entire order, namely:

New
In progress
Canceled
Canceled and exported
Not deliverable
Delivered
Returned
Pending

Fulfillment States

The fulfillment state reflects the state of the fulfillment of the products ordered by customers. It is displayed as part of the order details. Fulfillment states include:

New
In progress
Canceled
Canceled and exported
Partially delivered
Delivered

Payment States

Customers can place orders using various payment methods, like credit cards, and combining them, for example, with gift certificates. As part of the order details, order managers can display the state of each payment transaction used for an order. Payment states include:

Unprocessed
Partially captured
Captured
Voided authorization failed
Settled
Refunded
Refund failed