Intershop Documentation Center

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Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

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Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Order Management: Concepts
Quoting

Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

Quoting

In B2B scenarios, quoting constitutes a mechanism for business customers to manage pricing relations in the buying process. Quotes are mainly used for the following purposes:

Negotiate special prices

Customers can use quotes to request special prices for products or shopping carts.
Reserve current price

Quotes are valid during a well-defined period. Therefore, quotes can be used to reserve a price for customers (for example, the current price or a negotiated price) during the validity period of the quote.

In the B2X edition of Intershop Commerce Management, the customer's users create quote requests in the storefront. They can edit, submit and delete quote requests. After the quotes have been responded by the merchant, the customer's users can add the quotes to their carts or reject the quotes. In the "My Account" section of the storefront, they can view and manage the list of their quote requests and quotes.

In the context of their assigned customers, account managers of the merchant use Intershop Commerce Management to:

View and edit quote requests
Respond to quote requests, that is, submit quotes

For details, see Quote Management.