Intershop Documentation Center

Version:

Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

Home
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Gift Card and Gift Certificate Management
Viewing Gift Card/Gift Certificate Transactions

Introduction
This section provides an overview of basic concepts and architectural features used in Intershop Commerce Management.
Catalogs and Products
This section introduces catalog and product concepts and outlines administrative tasks related to repository management, catalog management, and import & export.
Content Management
This section covers tasks related to creating, managing and sharing master pages, components and other assets that are subject to content management.
Online Marketing
This section introduces online marketing concepts and outlines administrative tasks related to managing promotions and discounts, coupons and gift certificates, affiliate partners and partner programs, and short links.
Orders and Fulfillment
This section introduces the order process and outlines administrative tasks related to managing orders, including order status handling and order export, as well as managing shipping methods and payment methods.
Customer Management
This section outlines concepts and administrative tasks related to managing customer profiles and customer segments. It also covers customer import and export tasks.
Operation and Maintenance
This section gives an overview of typical activities in the context of managing the organization, channels, applications, partners, services and mass-data business operations.

Viewing Gift Card/Gift Certificate Transactions

Note: Viewing order details requires the access privilege "Order Manager".

To view details for a gift card/gift certificate, including the orders for which a gift card/gift certificate has been redeemed:

Select the channel from the context selection box, then select Marketing | Gift Cards & Gift Certificates.
This displays the Gift Cards & Gift Certificates manager showing a list of all gift certificates in the channel.
Select the gift card/gift certificate for which to view orders.
The gift card/gift certificate details view is displayed.
Change to the Transactions tab.
A list of all transactions is displayed, including the corresponding order number.
Click on the order number to view the order details.

Note: This does not apply to deleted orders. In case an order was deleted, only the number is displayed. Details are not available. Depending on your business model, Intershop Commerce Management may not be the data-maintaining system. If the order was e.g., exported to an ERP System and therefore deleted in Intershop Commerce Management, the initial order ID is displayed. Refer to the data-maintaining system in such cases.