Unlocking Deactivated Administration Users
Intershop Commerce Management is configured to lock Intershop Organization Management user accounts for 30 minutes after six login attempts with a wrong password.
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In the navigation bar, select Users.
A list of all system administration users is displayed. For locked user accounts, the status "Temporarily deactivated" is displayed.
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Select the user to be reactivated.
Check the box in the row of the user you intend to unlock.
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Click Reactivate Account, then OK to confirm the operation.
The selected user account is immediately unlocked, and the corresponding user can log in again.