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Getting Started
Familiarize yourself with basic functions and concepts of the Intershop Customer Engagement Center.
Contact Sessions
Learn how to search for customers, how to start/end a contact session, and how to use storefront impersonation.
Managing Orders
Learn how to manage orders and how to work with coupons.
Glossary
Discover important terms and concepts used throughout the Intershop Customer Engagement Center.

These materials are subject to change without notice. These materials are provided by Intershop Communications AG and its affiliated companies ("Intershop Group") for informational purposes only, without representation or warranty of any kind, and Intershop Group shall not be liable for errors or omissions with respect to the materials. The only warranties for Intershop Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

This document and all of its parts are protected by copyright. All rights, including those of duplication, reproduction, translation, microfilming, storage on electronic media and processing in electronic form are expressly reserved. Intershop® and Enfinity™ are trademarks or registered trademarks of Intershop Communications AG. All other company, product and brand names are trademarks or registered trademarks of their respective owners. Copyright © 2005- Intershop Communications. All Rights Reserved.

Contact information: documentation@intershop.com

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