Managing Line Items and Products

Managing line items includes adding new products, modifying a line item's quantity or removing a line item.

Note: If there is no existing cart, a new one will be created automatically.

Searching Products

To search for a product to be added to a cart:

  1. Start (if not already running) a contact session, see Starting a Contact Session.
  2. Open the Quick Order dialog.
  3. Click Search Product.
    This opens the product search dialog.
    Figure 1. Product search dialog
    Product search dialog
  4. Specify a product SKU or name and click Search icon.
    This performs a full-text search with the given parameter and displays the results.
    Figure 2. Product search results
    Product search results
  5. Click Add to Cart icon.
    This adds the desired product to the cart and closes the search dialog.

Adding a Product

To add a new product (with a known SKU) to a cart:

Tip: Use Intershop Commerce Management to retrieve the product SKU. Note that it is called "ID" in Intershop Commerce Management.
Note: Currently, products with the freight class Digital Delivery and gift cards cannot be ordered via Intershop Customer Engagement Center. Use storefront CoBrowsing instead.
  1. Start (if not already running) a contact session.
  2. Open the Quick Order dialog.
  3. In the Enter SKU field, specify the SKU of the new product and press ENTER or click Add to Cart icon.
    Figure 3. The SKU field
    The SKU field
    This adds the desired product immediately and updates the cart.

Modifying a Line Item's Quantity

To modify the quantity of a line item:

  1. Start (if not already running) a contact session.
  2. Open the Quick Order dialog.
  3. Select the quantity to be modified, specify the new value and press ENTER.
    Tip: You can use the mouse pointer or TAB to select the intended quantity.
    This modifies the quantity and updates the cart immediately.
    Figure 4. A line item's quantity field in an open cart
    A line item's quantity field in an open cart

Removing a Line Item

To remove a line item from the cart:

  1. Start (if not already running) a contact session, see Starting a Contact Session.
  2. Open the Quick Order dialog.
  3. Click Delete icon in the row of the line item to be removed.
    This removes the line item and updates the cart immediately.