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Getting Started
This section provides general information about the Intershop Customer Engagement Center. Moreover, it covers the topics of access, navigation and interaction with customers.
Contact Sessions
This section explains how to search for customers, how to start/end a contact session and storefront CoBrowsing.
Managing Orders
This section provides instructions for managing orders.
References
This section provides a glossary explaining Intershop Customer Engagement Center concepts.

Taking Over a Cart

While resolving a customer's request, you may need to take over the customer's open cart for further processing.

To do so:

Start (if not already running) the contact session, see Starting a Contact Session.
Open the Quick Order dialog.
Click Take Over Cart.
If there are several open carts, click next to Take Over Cart, and then select the cart to be opened from the displayed list.

Figure 1. Taking over a cart

Taking over a cart gives you the control over all items that are currently associated with the cart. You can now proceed to modify the cart items or any other order details.