Accessing Orders
-
Start (if not already running) the contact session, see Starting a Contact Session
The customer's recent orders are displayed in the Overview tab.
- Click the desired order to show the order details.
This section provides general information about the Intershop Customer Engagement Center. Moreover, it covers the topics of access, navigation and interaction with customers.
This section explains how to search for customers, how to start/end a contact session and storefront CoBrowsing.
This section provides instructions for managing orders.
This section provides a glossary explaining Intershop Customer Engagement Center concepts.